General
Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) respect your right to privacy and strive for the highest personal data security level. While providing services through this website we are obliged to operate in accordance with legislation and regulations which define personal data protection, especially with regard to the currently valid Personal Data Protection Act, Electronic Communications Act and General Data Protection Regulation. The intention of this privacy policy is to inform you of the purposes for which your personal data will be acquired, how it will be used, what you rights are with regard to the data we keep about you, and how to enforce those rights. REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) commit to use the collected data you forward through the website in accordance with this privacy policy, to not sell, lend or in any other way forward it to third parties except in legally binding cases and with your explicit written consent.

Data controller
Your personal data controllers are REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands: (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com).

Address: Parmova ulica 53, 1000 Ljubljana
E-mail: www.poslovnapotovanja.com : [email protected]
E-mail: www.top-adventure.com : [email protected]
E-mail: www.rem-travel.com : [email protected]
Phone number: +386 40 730 638

Personal data collection, processing and management
All personal data you forward to us will be handled confidentially and used only for intended purposes. Should the need to further process your data for other purposes arise, you will be contacted beforehand and asked for consent. Your personal data are collected, managed and processed only for legally defined purposes or on the basis of your explicit consent.

The personal data we need for legally (or contractually) defined purposes are for example:

• airplane ticket purchase and payment data
• train ticket purchase and payment and data
• all transfer services purchase data
• package deals purchase data
• hotel reservation data (until complaint deadline)
• prize contest participation data (until the contest’s completion)
• the passenger’s contact data until the end of the service, when it is no longer necessary to give out information on the service’s condition

Personal data we need for other purposes, for which individual’s consent is necessary, are:

• the IP-address of the use of cookies confirmation on our website
• name, surname and e-mail address upon registering for our newsletter
• website use analysis to display personalised web content

The approved collected data are mainly intended for communication and improving services.

What kind of personal data do we process?
Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) collect and process personal data we need for providing services or those which are determined by law, contract or for which you have given your explicit consent. You can order or buy our services or products on our website. For these purposes, REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) collect voluntarily forwarded data, which are:

• name and surname
• address
• telephone number
• e-mail
• age group
• data concerning birth
• a copy of your ID, if needed
• mobile app usage analysis
• website usage analysis
• e-mail response analysis

All data collected through webpages www.poslovnapotovanja.com, www.top-adventure.com and www.rem-travel.com or otherwise relayed to REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC are gathered with the purpose of performing basic activities, marketing business travels, adventure trips and tourism. Because it is essential to process this information for services’ execution, the processing can already be performed based on you having entered a contractual relation with us. If you do not wish to forward these data to us, we cannot send you an offer, enter into a contract and with it fulfil your order.

Visit to the website
With each visit to the website of REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com), the server automatically saves a daily file (e.g. IP number – a number that identifies an individual computer or device online; search engine type, time of visit and similar). We process this information with the purpose of statistically analysing visits on our website.

Newsletter subscription
Our website offers you to subscribe to receive notifications and information about our services and activities. REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC can for these purposes inform you of news regarding our range of services, possible sales or prize contests which are directly linked to REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC or our products and services, and we can do this via e-mail, phone or mail. We will likely notify you on these novelties no more than four times a month. The data are processed based on your consent to receive advertisements, which you can cancel at any time. In the case of cancelling the consent to collect or process personal data, all collected personal data which fall under the deletion request will be deleted or extracted from automatic processing.

Right to deletion/omission
Cancelling the consent to process personal data does not influence the legality of analysing your personal data up to your cancellation and the usage of these personal data for legally defined purposes. You may request to inspect all data that the collector has on you at all times and you can demand an immediate deletion of your personal data. In the case of personal data correction, supplementation or deletion we are obliged to inform you about it immediately. You always have the right to demand a limitation of your personal data processing in the case of its inaccuracy, illegality, upon the processing purpose cessation, or when filing an objection. You have the right to demand we send you your processed personal data at all times. You have the right to demand we send your processed personal data to another controller at all times.

Right to objection
Every use of your personal data for informative or promotional notification requests your explicit consent. In case you receive informative or commercial promotional content based on your consent, you can always file a written request to terminate the use of your data for these purposes. You can demand all rights with regard to the protection of your personal data in written form and send it to REM AGENCIJA d.o.o.; LJUBLJANA DIVISION; Parmova ulica 53; 1000 Ljubljana or R.E.M. TRAVEL LLC; Parmova ulica 53; 1000 Ljubljana. You can send your demand via mail or e-mail it to:

e-mail: www.poslovnapotovanja.com : [email protected]
e-mail: www.top-adventure.com : [email protected]
e-mail: www.rem-travel.com : [email protected]


Right to access your personal data
You always have the right to receive confirmation on whether there are any data being processed with regard to you and you have the right to be given the following information: data processing purposes, the type of your personal data, your personal data users, estimated personal data storage period, the source of personal data.

Personal data safety endangerment
Despite the efforts to protect data, there is no perfect safety. There is always a chance of a tenacious hack into our IT systems or an unforeseen mistake which poses a threat to the security of your personal data. In case of endangerment of your personal data safety and if there is a possibility that such endangerment of your personal data safety would pose a great risk to your rights and liberties, you will be immediately notified. In case of personal data safety endangerment we will without unnecessary hesitation (but within 72 hours after being informed of your personal data safety endangerment) inform the competent authorities.

Storage period
We assure you that your data will be kept only for as long as it is necessary to fulfil the purpose for which individual pieces of data were collected and further used, for example:

• Daily web server log files are kept for 3 (three) months.
• Inquiry data are kept no more than until the end of the year that follows the last inquiry.
• All data pertaining business cooperation and entering into a contract are kept for 5 (five) more years after its completion.
• Cooperation based on entering into a contract.
• Your contact data for the purpose of direct marketing are kept until cancellation.

A different legal storage period is in place for specific data which is processed for putting contracts into place (such as accounting or taxation data), and that is 6 or 10 years. Data processing is limited during this period.

Manner of securing your personal data
Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) commit to protect your personal data that you forward to us by using our website. Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) will do all in their power to protect your personal data from any violation or abuse. The personal data is kept in digital form. Our IT systems are protected by technical and organisational measures, which prevent unintentional or illegal extermination, loss, alteration and unauthorised revelation or access to your personal data. After the need for keeping data ceases, i.e. after the purpose for them has been fulfilled, the data are immediately irreversibly and permanently deleted.
Because webpages of companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) contain links to other websites that are not in any form related to companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com), we do not assume any responsibility for data protection on these sites.

Your rights
Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) ensure the realisation of all rights which belong to you pertaining the processing of your personal data.

Newsletter cancellation
If you no longer wish to receive our newsletter, you can cancel your subscription by clicking the link for automatic cancellation found in each newsletter, or you can send us an e-mail with the subject “CANCELLATION” to:
e-mail: www.poslovnapotovanja.com : [email protected]
e-mail: www.top-adventure.com : [email protected]
e-mail: www.rem-travel.com : [email protected]

The holder of personal data in question may at any time request that companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) confirm whether data concerning the holder is being processed or not, and they:

• enable access to personal data (i.e. insight into their copying)
• provide information regarding the processing of these data (e.g. about the processing purpose, type of personal data, users who have been or who will be forwarded the personal data, estimated data storage period, technical and organisational measures for protecting the data)
• enable correction of inaccurate personal data pertaining the holder and supplementation of incomplete personal data
• enable the right to delete personal data (i.e. right to omission) and the right to restrict processing
• enable the right to object to processing if it is based on an illegal interest of the controller, including the formation of profiles
• enable the right to data transferability and send data to the holder in a generally used and mechanically readable form, or they forward it directly to a different controller
• enable the right to cancel the consent when personal data are being processed on the basis of the consent, while the cancellation does not affect the legality of pre-cancellation data processing
• provide additional information on the holder’s right to appeal at the competent supervisory authority

Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) will also provide additional information regarding individual’s processed personal data at their request, according to current legislation. Companies REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com) commit to answer the demands of the personal data holder without unnecessary hesitation and within the legally prescribed deadlines.

Contact
All questions about your data confidentiality, manner of collecting and processing data, or demands to exercise your rights with regard to your data will be answered by a person responsible at REM AGENCIJA d.o.o. and R.E.M. TRAVEL LLC with all their brands (www.poslovnapotovanja.com / www.top-adventure.com / www.rem-travel.com).

Contact person: Aleksander Remec and Mateja Remec, company director

Telephone number:
Aleksander Remec: + 386 40 730 638
Mateja Remec: + 386 40 678 068


Changes
We reserve the right to occasionally modify the privacy policy according to present circumstances and legislation in the field of personal data safety. Due to this we implore you to check the up-to-date version, in order to be fully aware of possible changes and additions before you put any personal data forth.